Mezobyte - Backspace calls failing – Incident details

All systems operational

Backspace calls failing

Resolved
Partial outage 30 %
Started 5 months agoLasted about 3 hours

Affected

Hosted PBX - 3CX

Partial outage from 8:50 AM to 11:52 AM

Other

Partial outage from 8:50 AM to 11:52 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Backspace identified a problem with VoIP trunk authentication. They are working with the vendor to resolve the outage.

  • Investigating
    UTC
    Investigating

    We have escalated this to the provider for investigation.